Ward Secretary – Cardiology Ward

Administrative Support:

·       Assist nursing personnel and doctors with queries, correspondence, and                                administrative tasks. Manage schedules for meetings, training sessions, and                          equipment servicing.

·       Type and distribute minutes, memos, and updated policies.

·       Maintain staff personal files and handle monthly updates for resignations, new hires,          and staff records.

Staff and Shift Management:

·       Support the Unit Manager with staff shift planning, off-duty rosters, and shift change          requests.

·       Coordinate staff uniform fittings and meal ticket arrangements.

Patient & Billing Support:

·       Assist with patient admissions, bed allocations, and accurate daily patient chart                    billing and stock control.

·       Ensure patient statistics and billing documentation are completed and submitted on            time.

Customer Care & Family Engagement:

·       Provide professional, compassionate customer service to patients and visitors.

·       Offer support and assistance to patients’ families by addressing general inquiries,                guiding them within the facility, and helping them feel welcome and informed,                      without providing specific medical or patient care information.

Stock & Supplies Management:

·       Oversee stationery orders and refreshment stock.

·       Maintain accurate filing and documentation for patient care procedures and                          administrative records.

Technical and Maintenance Coordination:

·       Report and follow up on technical and maintenance issues in the ward environment.

·       Track repairs and coordinate updates with the technical and maintenance teams.

 Safety & Compliance Management:

·       Assist with safety documentation and compliance processes within the ward.

·       Support the organization of health and safety meetings, including typing and                       distributing meeting minutes.