Preparing for your hospital visit

Planning ahead and knowing what to expect during your stay at Zuid-Afrikaans Hospital can help to ease your fears and provide a sense of control over your care.

Patients & Visitors

Patients

Preparing for your hospital visit

  • Information needed for your medical aid
  • What to get from your medical aid
  • What to bring

During your stay

  • Your hospital room
  • Identification
  • Valuables
  • Meals
  • Television

Discharge and feedback

Your hospital account

Information needed for your medical aid

Most medical aid companies require that you notify them about hospitalisation prior to admission.

Your medical aid will require the following information from you

  • Your doctor’s name and practice number if applicable
  • Your GP’s name and practice number
  • The hospital’s name and practice number
  • The date of admission and procedure
  • The surgery planned with the ICD10 codes (description of your diagnosis) and the RPL codes (description of the procedure that you will undergo).

Request the following from your medical aid:

  • Your hospitalisation authorisation number
  • Whether a letter of motivation is required from your doctor
  • The costs will be covered
  • The maximum benefits applicable
  • Any exclusions that might be applicable
  • Whether you need to arrange a procedural or a non-DSP provider co-payment to the hospital on admission
  • The prosthesis limit (if relevant)

 

What to bring on the day of admission

On the day of admission, make sure you have the following with you:

  • Identification
    • Driver’s license, ID document or passport.
    • Medical aid card and authorisation number.
    • Names and contact numbers of family members or friends.
    • Referring doctor’s name and contact number.
  • Personal
    • Comfortable clothing or sleepwear, socks and slippers.
    • Toiletries, such as toothbrush, toothpaste.
  • Assistive devices
    • Glasses, contact lenses and magnifying glasses.
    • Walkers, crutches, hearing aids or dentures.
  • Medical information
    • A list of previous hospitalisation, illnesses, operations and allergies.
    • Radiology images and reports, if applicable.
    • All current medication in their original packaging indicating dosages and schedules. Please make sure that you provide this to your nurse.

NOTE

  • Private patients will pay the full estimated amount as a deposit.
    • Please note that this is only an estimate of cost and not the final account.
    • This is payable on admission and can be paid by cash, cheque or credit card.
  • Embassy staff need a letter from the embassy with a guarantee of payment.
  • SANDF staff need a letter of authorisation.

To speed up the admission process, please complete the Patient Admission Form at home and forward the completed form to: communication@zah.co.za or fax it to: +27(0)12 343 4592.