Admissions Clerk – ZAH Hospital
Zuid-Afrikaans Hospital is a private, independent non-profit hospital with 181 hospital beds, committed to providing superior patient-centric care, whilst advancing towards world class clinical innovation. The hospital’s core services include cardiology, cardio thoracic surgery, spinal surgery, orthopaedic surgery, general surgery, ear-nose and throat surgery, specialist physicians and the following paediatric services – general, neurological, cardiology and gastroenterology services.
Role
We are seeking a professional, organised, and compassionate Admissions Clerk to join our team. As the first point of contact for patients and visitors, you will play a vital role in creating a positive and supportive hospital experience while ensuring accurate and efficient administrative processes.
The Admissions Clerk is responsible for delivering efficient, patient-centred admission services while ensuring all administrative, financial, and medical aid processes are completed accurately and in compliance with hospital policies and legal standards.
Responsibilities
Patient Admissions & Administration
Manage pre-admissions, admissions, and confirmations efficiently
Capture and verify patient information, medical aid details, and authorisations
Ensure all documentation is complete, accurate, and compliant
Submit accounts correctly to funders and manage rejected claims
Maintain accurate patient records and filing systems
Coordinate with wards and theatre teams for effective bed and procedure planning
Ensure correct ICD-10 coding and billing
Reception & Frontline Service
Serve as the first point of contact for patients and visitors
Provide professional, friendly, and empathetic assistance at all times
Handle calls with excellent telephone etiquette
Guide patients to the correct departments and assist with forms
Ensure strict confidentiality in line with POPIA requirements
Financial Administration
Verify medical aid benefits and explain co-payments or shortfalls
Prepare and communicate pre-admission cost estimates
Collect payments and manage receipting accurately
Identify financial risks and escalate where necessary
Support follow-up on outstanding accounts
Customer Service & Communication
Communicate clearly with patients, families, doctors, and colleagues
Manage expectations by providing updates on admissions and delays
Resolve queries and complaints professionally and efficiently
Build strong working relationships across departments
Quality, Compliance & Risk Management
Adhere to hospital policies, SOPs, and relevant legislation
Maintain accurate system notes and documentation
Participate in audits and quality improvement initiatives
Ensure a clean, organised, and professional workspace
Teamwork & Continuous Improvement
Collaborate with the admissions team and hospital departments
Adapt to changing workloads and patient volumes
Identify process improvements and share ideas with management
Stay updated on medical aid rules, billing processes, and industry changes
Key Competencies
Excellent customer service and patient-focused approach
Strong communication and interpersonal skills
High attention to detail and accuracy
Effective time management and organisational skills
Ability to work under pressure in a fast-paced environment
Problem-solving and proactive thinking
Integrity and strict confidentiality practices
Knowledge of medical aid processes and hospital billing systems
Education
Grade 12 or equivalent qualification
Experience and Requirements
Previous experience in hospital admissions or medical administration (advantageous)
Other
Knowledge of medical aid schemes, authorisations, and billing processes
Computer literacy and experience with hospital systems preferred
Additional Information
Interested candidates must please submit their CV’s to recruitment@zah.co.za.
Closing date 13 May 2026.
Only shortlisted candidates to be contacted. If you did not receive feedback from the hospital within four weeks of the closing date your application was unsuccessful.
ZAH Hospital is an equal opportunity employer.