Admission clerk
Zuid-Afrikaans Hospital is a private, independent non-profit hospital with 181 hospital beds, committed to providing superior patient-centric care, whilst advancing towards world class clinical innovation. The hospital’s core services include cardiology, cardio thoracic surgery, spinal surgery, orthopaedic surgery, general surgery, ear-nose and throat surgery, specialist physicians and the following paediatric services – general, neurological, cardiology and gastroenterology services.
Role
We are seeking a detail-oriented and patient-focused Admissions clerk to join our Admissions team. The successful candidate will play a key role in ensuring accurate, efficient patient admissions while delivering professional and empathetic service experience.
Responsibilities
Patient Admissions & Administration
- Process all patient admissions, pre-admissions, and discharges accurately and timeously.
- Ensure patient documentation is complete, signed, and verified in line with hospital policies.
- Confirm and capture medical aid authorisations and benefits prior to admission.
- Maintain accurate and up-to-date patient records and filing systems.
- Prepare daily theatre lists and ensure alignment with ward requirements.
Customer Service & Communication
- Act as the first point of contact for patients and visitors, providing professional and compassionate assistance.
- Maintain exceptional telephone etiquette when liaising with patients, families, and doctors’ rooms.
- Proactively manage patient expectations and communicate delays or changes effectively.
- Build and maintain strong working relationships with colleagues, nursing staff, doctors, and service providers.
Financial Administration & Risk Management
- Identify, explain, and collect co-payments and shortfalls prior to admission.
- Assist with debt collection processes by following up on outstanding accounts.
- Apply sound financial and risk management principles in line with hospital procedures.
- Maintain strict confidentiality and comply with POPIA requirements.
Quality, Compliance & Teamwork
- Ensure adherence to hospital policies, SOPs, and relevant legislation.
- Capture accurate system notes for all actions taken.
- Participate in audits, quality improvement initiatives, and training opportunities.
- Maintain an organised, clean, and compliant workstation.
- Collaborate effectively with the Admissions team and adapt to changing operational demands.
Education
Minimum Grade 12 qualification
Experience and Requirements
Previous experience working in a Private Hospital reception will be advantageous.
Other
Key competencies
- Excellent customer service and communication skills.
- Strong attention to detail and high levels of accuracy.
- Good time management and organisational skills.
- Ability to work under pressure in a fast-paced environment.
- Strong teamwork and problem-solving abilities.
- High levels of integrity, accountability, and professionalism.
- Working knowledge of medical aid authorisations, benefit verification, and billing processes.
- Previous experience in a hospital or healthcare environment is advantageous.
Additional Information
Interested candidates must please submit their CV’s to recruitment@zah.co.za. Closing date 5 June 2026.
Only shortlisted candidates to be contacted. If you did not receive feedback from the hospital within four weeks of the closing date your application was unsuccessful.
Zuid-Afrikaans Hospital is an equal opportunity employer.